Requirements:

Provide prompt, courteous, and honest communication with customers, drivers, and co-workers.

Anticipated and solved problems to handle last-minute service requests, prevent delays, and manage special customer needs.

Maintain professional phone etiquette when speaking with customers and team members.

Oversee daily load requirements for the terminal with precision.

Ensure compliance with D.O.T. regulations and hours of service, following company policies.

Coordinate equipment repairs/maintenance to guarantee availability for customer needs.

Adapt to customer changes in schedules, document and communicate adjustments to prevent service issues.

Fluency in additional languages is a plus.